Archive for the ‘Marketing’ Category

Mac App Store Tutorials

Wednesday, January 19th, 2011

AppleMacAppStoreLogo

Apple recently launched their new Mac App Store. It works like the iPhone/iPad app store except it’s for Macs instead.

Previously developers could list their games on apple.com and would keep 100% of the revenue and also the customer emails. Now Apple is controlling that process and developers get 70% of revenue. It may sound like a worse deal, but Apple are pushing the Mac App Store (it’s built into OSX 10.6.6 – Snow Leopard) and it’ll probably get quite a bit more traffic than before. However, another downside (for developers, not customers) is that generally the prices on the Mac App Store are lower than before when games/apps were sold independently. Of course if you sell more copies, this downside is somewhat negated.

I know some people who are doing pretty well from the new Mac App Store and so naturally I was keen to try it out myself. I paid the $99 annual fee to join the developer program and then looked into how to get my games on the Mac App Store. Turns out it’s quite a pain, but luckily other people have trodden that path before me. My games are in BlitzMax and needed some special tweaks but not too bad. I still haven’t finished the process, but I’m in the last stages of it now, wish me luck!

One thing I’m not bothering with (yet) is the whole validating of receipts because adding that DRM is a whole extra layer of work. However, if I ever add in-game micro-transactions, I’d need to make the receipts thing work properly I believe.

Meanwhile, here are some Mac App Store Tutorials that I found useful:

Mac App Store Tutorial 1 (for Unity, but the information is generic enough to apply to other languages.)

Mac App Store Tutorial 2 (very thorough, and contains a list of app/game categories in the appendix.)

Mac App Store Tutorial 3 (on BlitzMax.com but contains useful general info).

If you have any more tutorial links, please post them in the comments and I’ll add them to the main article! Thanks.

Getting your game on Big Fish Games

Thursday, December 30th, 2010

BFG logo

Someone just emailed me with some questions about submitting a game to Big Fish Games. I already wrote an article about this before but there is some different information in this post.

Please take note that I am writing from my perspective as an Indie who has submitted games to BFG before, and not as a BFG representative in any way, thanks.

Q. What kind of criteria does the game need to meet? Would a Windows only game work, or does it need to be cross platform? Do they have some kind of minimum system requirement for all games?

A. Windows only is fine. If you can convert it to Mac easily you will make a decent amount of extra sales. Also make sure that all your game text is read in from a Unicode text file because then if the game does well you can localise it and make more sales on BFG’s foreign language portals.

Minimum requirements are XP (they don’t support Windows 98 any more). Also the game has to be able to save data in the correct location for Vista and Windows 7 properly which is a bit of a headache (you’ll need to research this). You can’t put any web links in your games or connect to any online service (for high scores etc.) You should test your game on XP/Vista/7 just to make sure it works the same and there are no graphical or sound anomalies (I use a different sound driver for Vista/7 for example).

Your game should start in full-screen at 800×600 minimum and have a windowed mode option. There’s a bunch of other “nice to have” things too such as simple options screens (not complicated ones), making sure you can Alt-Tab out/in of the game without graphics corruption + pause it – stuff like that. Just check out any of the other top games and see how they handle things. Also you can always ask for a QA checklist when you submit (or before) and hopefully they’ll send you something.

Q. What kind of additions need to be made to the game itself for it to be sold on the service? I assume I’d need to add some splash screens with the Big Fish logo, but what else would there be?

A. No special additions apart from the stuff I’ve already mentioned and a splash screen with the BFG logo. I don’t think they even need “box art” if you just supply them with assets they’ll make it for you. This could have changed though, but they’ll tell you.

Q. How does the payment work with Big Fish? What kind of cut do you get from games you submit to them? How often are you paid?

A. I can’t publicly state their royalty rate but let’s just say that portals pay between 25% and 40% depending on who they are and what deal you get. This is less that Apple or Microsoft’s 70%, but that’s just the way it is if you want a huge volume of people downloading your game. If you go “exclusive” with them for a limited period (like a month) they’ll give you a higher percentage of revenue (after some minor transaction processing fees of <10%). If non-exclusive, you'll get a slightly lower percentage. Exclusive gives you better marketing too so you'll sell more copies. Ask them what the exact percentages are and they'll tell you themselves.

BFG pay once per month by wire-transfer. They are very reliable. If you are not based in the US you'll need to fart around filling out a couple of tax forms to make sure they don't without 30% tax (all US companies have to do this if paying non-US people). It's a pain in the ass but once it's done, it's done for good.

Q. If I get Big Fish to sell one of my games, am I still able to sell it? For instance, if I made a game on XBOX Indie, and decided to try submitting it to Big Fish, would they allow that? Could I sell the game on my site?

A. If you are non-exclusive you can sell your game anywhere you want including on rival portals. If you are exclusive, you might still be able to sell it on your own site, but nowhere else. Best check with them, but that was my understanding when I last looked into it.

Q. Any advice on submitting games? Their submission process looks pretty straight-forward but I could use any pointers.

A. Yes the submission process is simple. You’ll be dealing with Nate, Jessica or Tyler (or maybe someone else too now). All of them are very nice and helpful, but also swamped with submissions, so make sure your game is awesome and well tested before submitting it (see the other post I liked to at the top of this article for more details.) They may test your game on an audience and make suggestions, take heed of them because they know what they are talking about.

Design Consultancy Service

A service that I’m offering in 2011 as an Indie (after my 3 month non-compete expires) is Design Consultancy. I will take a look at your game (in the early, mid or end stages) and offer advice on how to make it more successful on portals. I do this in return for a small % of the backend royalties and my advice should pay for itself in increased sales. Please let me know if you are interested in using this excellent service.

P.S. if you are part of the XNA Creator’s Club/App Hub, please keep an eye out for my first XBLIG, Holiday Bonus, which I’ll be submitting for review very soon. Hopefully you can review it for me as thanks for the info in this article :-)

Inside Info about Grey Alien Games

Monday, October 25th, 2010

secret
image by Aleera*

An Indie recently emailed me with a bunch of questions, and where possible I like to post the answers on my blog so that everyone can benefit from the answers. He asked some pretty tough questions and I don’t think I’m qualified to answer all of them, but I’ll do my best, so here goes:

1. Did you sell on your own site?

- Yes, I sold my first 4 games on my own site. However, I’ve only made $1000 so far because this is not my main avenue of sales at all, the casual portals are.
- I didn’t sell my last two games on my site, because Big Fish Games own the IP, I just have pages for them that drive traffic to BFG.

2. Did you do site-exclusive deals or did you publish to more than one site?

- No I didn’t do any exclusive deals, mainly because my games were seasonal and thus needed to come out on all the portals at once. However, BFG does give a higher % royalties for exclusives and much more marketing.

3. How did the sale figure look over time, long tail for example?

- The seasonal games spike every time the season comes round again, and then have crappy sales in between.
- The non-seasonal games have a big spike at the start as can be expected, but do seem to have a very long tail. Oz (which is 4 years old) still sells 100+ every month.

3. Was there a higher amount of sales first time (due to being in a “new games” list)?

- Ah, two question 3s! Yes of course all games sell way better at first due to the initial promotion. If they do well the portals keep promoting them, otherwise they focus on other new games and the sales will drop rapidly. Also with my own site, I got more sales at the start as that’s when I was more focussed on the marketing. Of course really I should keep the marketing going.

4. What price ranges was it in?

- Initially my games started off at $19.95, then the portal price wars dropped them to $6.95, and I’ve even had them sold at $2.95 once on BFG as a special offer. I dropped the price of all my games on my own site to $9.95 and $6.95 when the portal price wars kicked in, which resulted in a few extra sales, but nothing to write home about.

5. How would you judge a good price for the game, i.e lower price may result in more sales, have you figured out something here?

- Well if the market had no pre-defined ranges then you could try to figure out the sweet spot where the number of sales x unit price results in the highest revenue. But seeing as BFG (the biggest casual portal) is selling games at $6.99 (ignoring the Collector’s editions for now, which are $13.99), if you were to sell a casual game on your own site, it would be wise to match price. I wouldn’t go any lower, there’s no point as people will view your game as cheap and crap. Of course if you go exclusive on your own site first (and had a track record and loyal customers) you could sell it higher on your own site.
- If you are selling a non-casual game, then of course you can set the price at whatever you want. Many Indies are setting their prices at $19.95 or higher in some cases, and I say good for them.
- Of course if you sell on a portal, you can’t define the price.

6. Graphic-wise have you seen a difference in sales depending on the style of the art or screenshots?

- Yes. My first game had programmer art and did OK. The second game had much nicer pixel art, but casual gamers didn’t groove to it, and so I swapped to painted backgrounds and 3D rendered game pieces for my 3rd game, and that sold way more copies.
- Graphics sell games for sure, especially casual games. Casual games won’t do well if they look too primitive, or retro, or sci-fi.
- Spend a good amount of money on art, and you’ll see a good return (if your game is decent). I spent $2500 for art and music for Holiday Bonus and have made back over 10x that amount so far. These days I’d expect the art spend for a casual game to be 10x what I spent back then as a bare minimum.

7. My first game will be a action-based game. I’ll have singleplayer, but also support multiplayer. I feel that as a causal game the singleplayer part would work great (any Indie game portal), though for multiplayer my aim is more for hardcore gamers (Steam would be optimal), not sure if it is a question, but any comment?

- Most casual portals aren’t interested in action-based games (Reflexive used to be before Amazon bought them, and you can contact Arcade Town), especially multi-player ones that need to access the Internet. Steam certainly seems the way to go if your game is good enough.

8. How does the Indie-market look like for tactical action games?

- I don’t have a lot of experience in that genre, but I know someone who is making one of those games, and I’ll be watching with interest to see how well they do. Remember you are competing with AAA tactical-action games, and also a lot of the target market pirates games.

9. How about sales for Linux and Mac, do they increase sales a lot?

- For me, Mac conversion rates were double those of PCs and so it was definitely worth converting my games to Mac. I’ve heard others report the same and in fact some people have got a ton of Mac sales, especially after being featured on apple.com. I didn’t convert my games to Linux, but I’ve heard of some people doing very nicely from Linux sales, and others not doing so well. If it’s easy, you may as well try it.

10. When using blitzmax is there any specific performance or technical limitation I should be aware of?

- No, it’s very fast, stable and totally suitable for commercial casual or Indie games, as long as they are 2D. I’ve made 4 commercial games with it (and 2 with BlitzPlus) and know several other professional developers who’ve done very well from BlitzMax games.

11. What revenue can I expect on a small game if the sales are bad?

- You could expect $0 or < $50 from direct sales (if the game is bad, portals won't accept it anyway.) Plenty of people have really crappy sales of their first game. Many give in, but you have to try again and keep on improving.

12. What revenue can I expect on a small game if the sales are in the top 3?

- On a casual portal, you could get over $100K easily. Getting in the top 3 is not easy at all. Don’t bank on it.

13. What is the revenue cut, Steam take 30%, so does gamers game and direct2drive, but I consider them the “big” actors, I’m curious how the market looks at the smaller places.

- Most of the casual portals give you between 25% and 40% (so they take 60% to 75%) depending on the deal you strike. That may sound bad, but they have a huge customer base, so the sheer number of sales makes up for the crappy %.

14. Localization, have you done this? Released or ported a game and released it in country-specific site?

- Yes. Fairway Solitaire was localized into German, French and Spanish. Unwell Mel was localized into those languages and Japanese. It was a pain in the ass, and much was learned from doing it about how to make future localization much easier. Make sure as much of your text as possible is in a Unicode text file, and not hardcoded or done with fixed graphics. Finding a font with all the correct characters is a pain, and bitmap fonts with Kanji are a real pain. Also you need to leave enough room in all your game interfaces for longer localized text such as German where many words are very long.

15. How long are the handling times when talking to these sites? Should I expect weeks, months?

- Some are quick. Big Fish are quick and I heard that Gamehouse are good too (I never got my games on their portal as they didn’t want seasonal games/match-3s). When I say quick, I mean it could be several days or longer. Other sites are really crap and sometimes never get back to you. Make sure you have a strong pitch (great screenshots, demo, good text straight to the point etc.) and keep on (politely) hassling them.

16. Are there any “publisher” requirements, such as “you cannot use blood” that could be good to know?

- For casual portals you should probably avoid blood, violence and sex, although some Hidden Object/Adventure games have some fairly “racy” themes. Religion is a definite no no, and so are drugs and politics probably.
- Other requirements are things like not having any URLs in the game (not even your own), and not having any Internet connectivity (in case the customers get scared when Windows Firewall warns them that your game is trying to connect to the Internet). Portals will supply a big list of such things when you get your game accepted.

17. I just love multiplayer (over the internet), is there a place in the causal market for this?

- No, not in the traditional casual download market. However, Facebook is a different matter…

18. Can it increase a game’s sales it it supports multiplayer?

- Not casual games, but for certain types of Indie games, sure it could do, but you’d be better off asking someone who’s made a multiplayer game as I haven’t.

19. Are there any multiplayer-only games?

- Not that I know of in the casual space. There are in hardcore games of course, such as Quake 3.

20. Did you ever try to pay for advertisement for your game?

- I paid for some traffic to my site via another site, but it was crappy. Also I submitted my games to a bunch of shareware sites via a paid PAD submission service that cost about $30 I think. This generated traffic and has paid for itself. I didn’t try google ads for my site, but have tried them for another business and they were very successful. I haven’t done banner ads on other sites.

21. I saw you had a lot of links on your site and you use Google ads. I also used Google ads way back but since I never updated the site
it never brought much income, though it still gives me tiny amounts each month, probably bots or something though. How much do you get on google-ads? Can it be viable to be ad-supported (free game) ?

- I don’t get much money from google ads, maybe $10-$15 a month (it was quite a bit more in the past when I was writing game reviews for another site that had good traffic). It covers my hosting fees. It’s all about traffic. 10x the traffic and $150 would be a nice little bonus. 100x and, yeah, that would be nice. If you have some kind of viral hook then an ad-supported game might be OK. Flash games (and some Facebook games) make money from ads (and sponsorship) but they have to have a ton of views to make any real money.

22. Any tips on how I can do to get some extra cash from ad-sharing?

- I don’t really know what you mean by ad-sharing. I have sold textlink ads on my site to gambling sites which feels like whoring out my site, but seeing as I wasn’t doing much with direct sales, it was easy money. So far nearly $5000 from those ads. Watch out though as Google may “Google Slap” you and lower your page rank.

23. Have you ever used in-game currencies? So called micro-transaction models.

- Not for my own personal games, but at Big Fish Games Vancouver, we released a Facebook game in March 2010 which uses an in-game currency so I know quite a lot about that, but I can’t really talk about it due to my work contract. Let’s just say that it can definitely work if done right, but there’s a whole science behind getting it right.

24. Do you know of any good system for this?

- Facebook (they now have Facebook credits). There are also lots of other payment providers who can do this kind of thing like LiveGamer. Also there are people like TrialPay who let customers earn credits for “free” by signing up to stuff like Netflix. You might even be able to rig something up via Paypal, but if the transactions get too small, they’ll take too much of the payment to make it worthwhile. Also the iPhone has it’s own microtransaction stuff build into the API. There’s plenty around if you go looking, but I haven’t seen it done much in normal downloadable Indie games, only MMOs.

Phew, OK that’s it. I hope you found the answers useful. If you were to ask some of these questions on the Indiegamer forums, I’m sure you’d get some great answers from people more experienced than me in different areas.

If anyone has some more answers for these questions, please post them below!